Customers Service

Serial numbers contain information about the product that ENERMAX can use to provide support. They are often preceded by “S/N:” and frequently appear next to a bar code. They are usually the longest sequence of numbers you’ll see on the label.

Normally serieal numbers can be seen on the product packages and the product itself; you may find the serial number stickers on the following location: 
Cases: Rear panel, often near PSU slot
Cooling: Side of radiator
Fans: Top edge
PSU: near the PSU cord jack

ENERMAX provides a warranty for its products, starting from the day of purchase from an authorized ENERMAX reseller.
The warranty period will vary by specific product. ENERMAX warrants that the product will be free from defects in material and workmanship for the specified period.
This warranty is limited to the original purchaser and is non-transferable.

Some of ENERMAX products support RGB lighting synchronization and some support addressable synchronization. The difference is that RGB lighting synchronization requires 12V support through motherboards and the RGB sync header on motherboards is 4 pin (pin assignment: 12VGRB). On the other hand, the addressable RGB synchronization requires 5V support through motherboards and the addressable sync header (a.k.a. ARGB header) is 3pin (pin assignent: 5V/D/G)

ENERMAX joins Razer Chroma eco system and most of ENERMAX products are compatible with Razer Chroma. In order to use Razer software, Synapse, to control the lighting effects of your system, make sure your motherboard can support Razer Chroma, more information, please visit Razer website: https://www.razer.com/chroma

ENERMAX provides a FREE online software, PSU calculator, which users can use the tool to calculates what kind of PSU wattage their system need. The link of ENERMAX PSU calculator: http://www.enermax.outervision.com/

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